Refund
At Zzeal Shop, your satisfaction is our top priority. We want every order to bring you peace of mind, which is why we offer a 30-day return window starting from the date your order is delivered. If you’re not completely satisfied, you can request a return within this period.
Return Requirements
To qualify for a return:
- Item must be unused and in their original condition.
- Include all original packaging and tags
- Provide valid proof of purchase (invoice or order confirmation).
How to Initiate a Return
Contact us at support@zzealshop.com to start your return. Once approved, we will provide detailed instructions, including the return shipping address.
Over 99% of our customers are satisfied and rarely return items—we’re confident you’ll feel the same!
Order Cancellations & Changes
We understand plans change. You may request to cancel or modify your order (product variant, personalization, or shipping address) within 12 hour of placing it.
Send your request to support@zzealshop.com within this timeframe. Orders processed after 12 hour may not be adjustable due to our fast fulfillment process.
Items Not Eligible for Return
The following items cannot be returned:
- Gift cards
- Sale or clearance items
- Final sale items
- Items that have been used, washed, or altered
Custom or personalized items are final sale unless they arrive damaged or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome. If approved, a refund will be issued to your original payment method within 5 business days.
Your bank or credit card may take additional time to post the refund.
If more than 5 business days have passed and you haven’t received your refund, contact us at support@zzealshop.com.