Simple Sun Moon Phone Case

• 1 x Phone Case

A. Domestic Shipping

We offer reliable shipping for all domestic orders.

B. Processing & Delivery Time

Order Processing:
• Orders are processed within 1-3 business days.
• During peak seasons or holidays, processing may take longer.

Shipping Time:
• Standard Domestic Shipping: Estimated delivery within 5-10 business days.
• Delivery times may be affected by customs clearance or holiday delays.

Note:
Your estimated delivery date is calculated by combining the processing time and shipping time.

C. Order Tracking

Once your order ships, you will receive a tracking number via email within 1-5 business days. This allows you to track your package in real time.

D. Returns & Refunds

We want you to be completely satisfied with your purchase. If you need to return an item, we accept returns and refunds within 30 days of your order date.

Return Eligibility:
• The item must be unused and in original condition.
• It must be returned in its original packaging.

To start a return or request a refund, reach out to us at support@zealshop.com, and we’ll be happy to assist you.

Contact Information

Address: 9950 Ironhorse Drive,
Dallas, TX 75227, United States

Email: support@zeal-shop.com

Payment Methods & Security

We offer secure and convenient payment options for a seamless shopping experience.

Accepted Payment Methods:

• Credit Cards: Visa, American Express, Mastercard, JCB, Discover
• Debit Cards
• PayPal

All transactions on our website are fully secured with SSL encryption technology, protecting your personal and payment information. Shop with confidence, knowing your data is safe.

Contact Information

Address: 9950 Ironhorse Drive,
Dallas, TX 75227, United States

Email: support@zeal-shop.com

Refund & Replacement Policy

At Zeal Shop, your satisfaction is our priority. If you encounter any issues with your order, we’re here to assist you.

Refund Eligibility

You may request a refund if:
• The product is defective or not as described.
• The item does not match what was shown on our website.
• You are dissatisfied with the product.

To request a refund, email us at support@zeal-shop.com with your order number and reason for the request. If the issue is on our end, we will process a full refund immediately—no need to return the item.

Important Refund Details

• Timeframe: Refund requests must be made within 30 days of purchase.
• Processing: Approved refunds will be processed within 3 business days.
• Amount: Refunds cover the product’s purchase price; shipping fees and taxes are non-refundable.

Haven’t Received Your Refund?

If your refund hasn’t appeared:

1. Check your bank account.
2. Contact your credit card provider (processing times vary).
3. Reach out to your bank to confirm any pending transactions.

Still having issues? Contact us at support@zeal-shop.com for assistance.

Replacement Policy

If your product is defective or there was an error on our part, we’ll provide a replacement at no extra cost.

To request a replacement:

1. Email support@zeal-shop.com with your order details.
2. Attach a photo of the faulty product.
3. Once verified, we’ll send a replacement promptly.

Returns & Refund Exceptions

We do not accept returns, refunds, or replacements for:
• Incorrect size, design, or color selection.
• Change of mind after purchase.

Order Cancellation Policy

You may cancel your order within 12 hours of placing it. After this period, cancellations are no longer possible as processing begins.

To cancel, email support@zeal-shop.com with your order number within the 12-hour window. If the cancellation period has passed, your order will proceed as scheduled, and our refund policy will apply.

For further assistance, feel free to reach out—we’re happy to help!

Contact Information

Address: 9950 Ironhorse Drive
Dallas TX 75227
United States

Email: support@zeal-shop.com